Buy on Pepesoup.com

You can order by following the directions on the site. You must add items to your basket, then validate it. Shipping costs are calculated automatically. After finalizing your purchase, we will send you a confirmation email with the details of your order. When your order is shipped, you will also be notified by email. We remind you that it will not be possible to cancel or modify your order if it is already being prepared.

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Products

The products on this site are the exclusive property of Pepesoup and correspond to the current collection. If the item you are interested in is sold out, you can contact us here to find out its restocking date. This process is not equivalent to a reservation. 
To order the ideal size, see our size guide here.

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Payments 

We offer the following payment methods:

By bank card: This method of payment allows immediate validation.
Via your paypal account: This payment method allows immediate validation.
By check or bank transfer: All you have to do is contact us by email to find out what to do. Only checks made out and payable in France are accepted. The order will be processed upon receipt of payment and subject to collection of the latter. In cash: It is also possible to pay in cash subject to hand delivery. If you wish to receive an invoice, please send it to us by email at

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Gift Card

The gift card is a virtual card sent by e-mail. This can only be used on pepesoup.com

Useful information on the gift card:

• It is only valid for the country / region in which you made the purchase.

• It is a document that belongs to the buyer and cannot be exchanged.

• The validity period of the gift card is one year.
  
   

Delivery

Once your order has been confirmed, you will receive an order confirmation email. This email will summarize the content and amount of your purchase. When your order is shipped, you will also be notified by email. The delivery time is 15 days maximum excluding transport according to the stocks available in mainland France. The delivery deadline is fixed, for other destinations on the day of payment + 30 days excluding transport. You have the choice between several delivery methods:

Parcel tracking / collissimo: The delivery costs correspond to the Colissimo tariff of La Poste in force and the cost of packaging. It is important to check the condition of the package in the presence of your postman. Pepesoup cannot be held responsible for loss, delay in delivery due to errors or disturbances attributable to carriers. For any order, please check the condition of your package in the presence of your postman at the time of delivery and if necessary, open the package to check the good condition of the items. If you make a complaint, please indicate it on the mailman's electronic unit. We can therefore initiate a procedure with La Poste and thus return or refund your order.

In person: If you wish to collect your order at the Pepesoup workshop, at Croix in the Nord-Pas-de-Calais and not pay the shipping costs, please send an email to: to pick up Appointment. The shipping costs that you will have paid when ordering on the site will be reimbursed when hand delivered.

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Returns

You have a period of 7 days from the delivery date to return your order. Product returns must be made in their original packaging, in perfect condition. Products deemed returned incomplete, damaged, soiled or used cannot be exchanged or refunded. Please note that the return costs are your responsibility.

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A question ?

Do not hesitate to contact us here or use the live Chat from Monday to Friday from 10 am to 6 pm (GMT +1) or send us an email to contact@pepesoup.com.